Terms and Conditions


The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

The Company enters into this Agreement as principal for Bookings made for the hotels it owns and as agent where a Booking is made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.

In these Terms and Conditions the following definitions apply:

  1. Definitions :
    "Company" or "we" means Shree Narayani Enclave Pvt Ltd (CIN U45400WB2008PTC123660) whose registered office is at 1744 Rajdanga Main Road, Kasba, Kolkata - 700107 or its applicable group company.
    "Booking" means the booking for accommodation, functions and/or any other services or items made with us.
    "Contract" means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
    "Hotel" means the premises for which your Booking is made.
    "Terms" means these terms and conditions.
    "Websites" means www.hotelnarayani.com or any other website owned or operated by us relating to a Hotel from time to time.
    "VAT" means Value Added Tax.


  2. Bookings :
    All Bookings at the Hotel are subject to these Terms.

    At the time of booking or at check-in, we shall also the right to require full payment in advance or a deposit at the time of booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided and subject to our term as read.


  3. Taxes :
    Luxury Tax - 5% (up to Rs. 3000/-) & 10% (above Rs.3000/-)
    Service Tax - 9%

    All taxes are subject to change as per government rules.


  4. Charges :
    The prices displayed on the Websites are an average per night per person until a rate is selected. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate (excluded taxes) is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in INR.

    All taxes will be charged extra.

    Price lists for additional items, such as restaurant meals and room service (Excluding of VAT) are on display at relevant locations within the Hotel and are available on request.


  5. Check-in/ Check-out Requirements :
    In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving licence or AADHAR. If guests are travelling from outside India we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above. Local Residents will be allowed for Check-in as per applicable law.

    Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 12:00 noon. on the scheduled day of arrival. All rooms that have been secured by advance payment at the time of booking will he held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 2.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival. On the day of departure we kindly ask all guests to vacate their rooms by 12.00 noon (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.

    Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.


  6. Payment :
    We accept the following methods of payment: credit cards: American Express, MasterCard, JCB International Credit Card, Visa; debit cards - Visa/Delta and Visa/Electron.

    At the time of check-in we will charge advance against the accommodation charges (room rate + Luxury Tax + Service Tax) and anticipated incidentals for the duration of your stay through credit/debit card. We may also choose to accept a deposit in by another valid form of payment, including cash or online bank transfer.

    During your stay the Hotel's system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the advance amount taken on check-in, further payment may be requested which will be settled at the time of check out, failing which we reserve the right to restrict access to your room.

    All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the advance taken on check-I, the balance amount will be refunded back by the mode of cash or online bank transfer. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.


  7. Damage :
    We reserve the right and you will be liable to pay the amount charged by the authority for any damage incurred to your room or the Hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.


  8. Accessibility :
    Dependent on your individual needs a selection of specifically designed rooms is provided at our hotels.

    Please contact our reservation department on (0) 9903454545 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.


  9. Parking :
    Where a Hotel has its own car park, there may be a charge and/or limited spaces available and space may not be available for the duration of your stay. Terms and conditions may also apply to car park use. Please contact the Hotel directly for more information. Cars and their contents are left at the owner's/customer's own risk. We do not accept responsibility for loss or damage (save as may not be excluded or restricted by applicable law).


  10. Guest Behavior :
    Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.


  11. No Smoking :
    Guests are not permitted to smoke in public areas. Smoking is permitted in the rooms only.


  12. Children :
    All children above 8 years will be charged as extra person. All childrens staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
    Extra beds are available in our properties. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.


  13. Pets :
    No pets are allowed at the Hotel.


  14. Personal Information :
    Telephone calls may be recorded from time to time to help us improve the service we offer you.

    All personal information stored and used by us is done so in accordance with our Privacy Policy.


  15. Force Majeure :
    The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures, or any natural calamities.


  16. Limitation of Liability :
    The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company's total liability shall not exceed the value of the charges received by it under the Contract.

    Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company's negligence or liability for fraud or fraudulent misrepresentation.


  17. Governing Law and Jurisdiction :
    The Contract and any non-contractual obligations arising in connection with it are governed by Indian law.

    The courts have exclusive jurisdiction (Kolkata jurisdiction, under state of West Bengal only) to determine any dispute arising in connection with the Contract, including disputes relating to any non-contractual obligations.

    Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Indian courts (on the grounds that the Indian courts are not a convenient forum or otherwise).


  18. Web Site Information :
    While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

    The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

    Trademarks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites.

    The Websites are operated by the Company.